|
|
|
|
|
|
|
|
|
|
|
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is... Read More
"Every company's greatest assets are its customers, because without customers there is no company," --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and... Read More
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who... Read More
A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading... Read More
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using... Read More
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant... Read More
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some... Read More
We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any... Read More
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create... Read More
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought... Read More
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there... Read More
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a... Read More
7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!"Huh?... My... Read More
When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show... Read More
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat... Read More
Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need... Read More
Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans" For... Read More


|
|||||
|
|
|
|||

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your... Read More
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm... Read More
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling... Read More
In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients... Read More
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. SimpsonIf I were to ask you what attribute is... Read More
Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for... Read More
With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary.... Read More
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer... Read More
1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality.... Read More
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained... Read More
1. Stay in contact with customers on a regular basis. Justas it is bad news to send out too many emails to customers,it is just as bad... Read More
What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and... Read More
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their... Read More
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3... Read More
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that... Read More
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to... Read More
These moments come when a customer or client?1. Hears someone else praise you or your work.2. Likes your physical presentation (appearance, voice, and smile).3. Is touched intellectually... Read More
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether... Read More
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you... Read More
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to... Read More
Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon... Read More
The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer... Read More
Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis,... Read More
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the... Read More
Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say... Read More
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack... Read More
With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone... Read More
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing... Read More
"Every company's greatest assets are its customers, because without customers there is no company," --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and... Read More
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create... Read More
In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this... Read More
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'.Your existing clients... Read More
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundamental... Read More
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant... Read More
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre... Read More
It's just a simple thing ? I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves... Read More
It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to... Read More
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image... Read More
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said,... Read More
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast... Read More