|
|
|
|
|
|
|
|
|
|
|
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
It took a while for change to happen in Australia, but led by Ralph Nader in the USA, consumers have become more aware of their rights with respect to corporations. New government bodies looking at pollution, corporate fraud and other matters have appeared and some of our leading businessmen are spending time behind bars. Greater education of the general population is leading to more informed choices by consumers.
There have been many cases of businesses ignoring those who have an interest in what they do at their own peril. At university my business degree has placed much emphasis on stakeholder theory and issues management.
These concepts refer to understanding the needs of the wider community including governments and pressure groups and the likely effect on business operations under differing conditions. Even the big Australian, BHP, has set up an issues management department after it was caught polluting the Fly river in Papua New Guinea.
Values which show a genuine concern for society as a whole, rather than individual gain tend to be spiritual in nature. When we understand that we are all part of the same spirit, including the earth and the air we breathe we start to take on a different attitude to life.
There is a universal law of cause and effect in operation which means that whatever we put out we get back. It is wise for us to be considerate in our business dealings or sooner or later we will suffer the consequences.
Take the case of a murderer. The consequences of murdering someone is that one spends the rest of their life in gaol. If I murder another and end up in prison I shouldn't really be surprised and say, "It's not my fault." Clearly I created the situation by my actions.f you really wish to progress in the corporate world while feeling happy and good about yourself, then work in a corporation which is ethical. Join an organisation which looks at the good of the whole of society as well as its corporate profits. By working in an organisation which has similar values to those you hold personally, you will certainly rest easier at night.
With the current changes in awareness as more people read books such as this one and open up to their spiritual connection, those corporations which practise unethical behaviour will falter. In the next millennium you will increasingly see a more aware public change from unethical companies to those who align with their own values.
I have always operated with the philosophy that your staff are your greatest asset in business. I have worked with my staff to assist them in carrying out their activities.
Customer Service is another much talked about aspect of modern business. Basically your customers pay your wages, so being nice to them ensures that you are paid. Maybe it is all right to be genuinely nice to the boss. Perhaps you should try another job if you cannot see the benefits of your customers to yours and your family's lifestyles.
If you wish to move up the corporate ladder with a clear conscience the simple way is to start being the person you wish to be. Get educated and knowledgeable about the position you desire and then when the opportunity comes you are ready to take it. Dress the way you would if working in the new position and ask to fill in when that person is on leave.
In 1977 I returned from a three year overseas trip and was told that jobs were hard to get. This was the time of the famous statement by our then Prime Minister, Malcolm Fraser, "Life wasn't meant to be easy." I didn't listen to any of this and obtained a job within two weeks.
For nearly a year I worked hard and attended any training courses available to me. Then I noticed that I was performing double the workload of my associates with no extra reward. I moved to another organisation within the same industry with another range of machinery to learn.
This firm was far more forward thinking, however there were some personality clashes. I got down to work to build my career while the others played politics. One by one those above me clashed with their superiors. As they left I put myself forward as a possible replacement. Because I had learnt every aspect of my own area I was able to fill these positions and use my creative mind to make useful changes.
Within two years I had risen to National Service Manager, set up a printed circuit board repair operation, and built a service contract business which earned several hundred thousand dollars per year. I had a highly motivated work force who were performing well.
My big break was when the company was taken over by the giant in the printing industry, Seligson & Clare. Because of my innovative track record I was offered a position of Operations Manager with 140 staff. This involved a move to Melbourne where I stayed for four years.
All of this would not have happened if I had not used my creative abilities and also learnt what was necessary to advance to higher levels of management. I don't believe I was lucky, I made my own luck and so can you.
Oprah Winfrey, the famous American talk show host commented that she would never have been given the role in The Color Purple if she hadn't spent years training to be an actor. Opportunity knocks for those who are ready to take it.
John Gaydon quickly rose to the top of his profession. After a successful corporate career, at the age of 36, he quit his job and started teaching others how to be happy. You can red his philosophy and many of his ideas in his book, "Life Mastery - how to achieve it" available at http://www.pems.com.au/lifemastery.html


One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that... Read More
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain... Read More
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of... Read More
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this... Read More
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is... Read More
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef with a company (my method... Read More
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image... Read More
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in... Read More
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the... Read More
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along.? Representative Super Speedy says, "I've... Read More
So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have... Read More
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick... Read More
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with... Read More
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get... Read More
Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing. Companies are constantly looking at ways to draw... Read More
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really... Read More
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying... Read More
"I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of... Read More
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of... Read More
Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.Clients should be catered to. Their... Read More
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers... Read More
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible. Thanks and have a great day."Garbage.This... Read More
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one... Read More
What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs. They expect your product... Read More
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing... Read More
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service... Read More
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their... Read More
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever... Read More
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on... Read More
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling... Read More
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be... Read More
1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook.We... Read More
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them,... Read More
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for... Read More
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately... Read More
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find... Read More
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean "do you stick to all the rules and regulations?". I mean, do you... Read More
Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame... Read More
Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future... Read More
A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we... Read More
It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts... Read More
We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any... Read More
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought... Read More
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer... Read More
You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide... Read More
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I... Read More
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember.... Read More