|
|
|
|
|
|
|
|
|
|
|
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk.
By following a few basic tips, you can cultivate interest in your newsletter and make it an effective marketing tool.
Keep it interesting. Whether you're informing prospects or current customers, provide useful content and avoid the temptation of use a hard-sell approach. For example, include a how-to article about some aspect of home buying or selling. While these topics relate to your field and reinforce your message, they also offer valuable advice and will help cultivate a loyal audience.
Do it yourself . . . or not. The abundance of desktop publishing programs on the market makes it easy for virtually anyone to create a newsletter. However, poor knowledge of design basics and overzealous use of difficult-to-read fonts has led to more than one design disaster. Before you try to do it yourself, consider hiring a professional graphic designer to create a template into which you or a staff member can input copy. If you still want to give it a shot yourself, pick up a book on graphic design basics before you create your masterpiece.
Find your look. Depending on your budget, you can choose from a variety of styles-from a simple, one-color piece to a multi-page, full-color format. Factors such as the number of colors and pages, type of paper, and paper size can mean big differences in cost, so ask for quotations on different specifications from several printers.
Keep it short. Generally, it's best to limit your newsletter to eight pages or fewer and keep articles at 300 words or fewer. If you have a lengthy or complex issue to address, try to break it up into two articles or one longer article accompanied by a short sidebar piece.
Remember what a picture's worth. Photographs add interesting elements to your piece-as long as you use something more creative than the traditional "smiling head" shots. If you choose not to use a full-color format, keep in mind that photographs reproduce best in shades of black.
Don't ignore the details. Triple-check spelling and grammar. Typographical errors can quickly damage your credibility and distract your reader. In addition to running the document through spelling and grammar checkers, have someone proofread it-preferably someone who hasn't seen the article before. He or she will be more likely than you are to catch any errors.
Include a feedback mechanism. Make it easy for readers to respond by including a contact name, phone and fax numbers, and postal and e-mail addresses.
Cost Cutters
Looking for ways to cut your newsletter costs? Here are a few tips:
Team up with another business that reaches out to similar prospects. Split the content-and the cost-of the newsletter.
Run your rough design by your local post office. Sometimes, simple size changes can cut postage costs.
Get prices from at least three printers, and let them know you're soliciting multiple bids for the job. Competition can help you get a better price.
Offer an e-mail option. This allows you to save on postage and printing, but send it only if customers ask. New laws are cracking down on unsolicited e-mail.
We've found newsletters to be a great marketing mechanism. Keep in mind, if you have truly timely news, you can turn your newsletter into a subscription based newsletter. This can lead to another cash flow source.
We have used newsletters as both a marketing mechanism and a cash flow source. To check out the HBS Digest, click here:
http://www.homebusinesssolutions.com/hbsd_ info.htm
Copyright 2004 DeFiore Enterprises
Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site? Subscribe to our "how to" Home Business Solutions Digest, it's like having your own personal coach: mailto:subscribeHBS@homebusinesssolutions.com A>


The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that 'this was to be expected in large... Read More
Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just... Read More
Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat... Read More
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and... Read More
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy.... Read More
A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were... Read More
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which... Read More
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any... Read More
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you... Read More
Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing. Companies are constantly looking at ways to draw... Read More
One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my... Read More
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a... Read More
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as... Read More
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in... Read More
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."Into every professional practice falls... Read More
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to... Read More
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter... Read More
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers... Read More
Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer... Read More
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast... Read More
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer... Read More
Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get positive-word-of-mouth advertisers.Think about it,... Read More
Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need... Read More
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef with a company (my method... Read More
If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product... Read More
First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to... Read More
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that... Read More
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the... Read More
My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day... Read More
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of... Read More
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has... Read More
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However... Read More
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.... Read More
Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer... Read More
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for... Read More
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in... Read More
If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product... Read More
Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.Last week I had the opportunity to speak at... Read More
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer... Read More
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said,... Read More
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a... Read More
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.Always, but especially during lean times,... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever... Read More
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the... Read More
When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company... Read More
Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I... Read More
What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to... Read More
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned... Read More
Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells.... Read More
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of... Read More