|
|
|
|
|
|
|
|
|
|
|
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked her if she had a FSBO sign in her yard, or if she had posted any flyers around the neighborhood or in the nearby markets. She said, why no, I haven't. To make a long story short she said she would ask her granddaughter to help her do just that. She thanked me profusely and I told her to call me if she needed any help!
Now I am sure there are some of you out there saying, why, she isn't doing the deal with you, and I say right back to you, it is not always about the money. What do I mean by this, just this, you are a business owner in your community and sometimes good will is more important than money. Do you know what happened because I helped this woman? You got it, she sold her home and gave my card to her granddaughter and her fiancé to call me to see if I had a property they might be able to lease purchase. I did in fact have one, so she gave them the money (from her house sale) to move into a nice lease purchase home. Because she referred them to me, I sent her a referral fee and let me tell you she told all her friends before she moved to Florida and we got several more deals from those calls.
Now, mind you, this is not the first time this has happened to me, and I know it won't be the last. So for those of you who never offer one iota of advise to someone you are speaking with unless they pay you for it, see what you are missing out on. Remember, it is not always about the money, and if you make it so, you are losing out on A LOT of money and more importantly, good will and enhancing your reputation in your community.
Copyright 2005 DeFiore Enterprises
Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site? Subscribe to our "how to" Home Business Solutions Digest, it's like having your own personal coach. Visit http://www.hbsdigest.com to start today.


In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant... Read More
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day... Read More
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently... Read More
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service:... Read More
- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight... Read More
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task... Read More
The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction... Read More
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On... Read More
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told... Read More
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there... Read More
It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to... Read More
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever... Read More
Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on... Read More
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of... Read More
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes... Read More
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable... Read More
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with... Read More
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular... Read More
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the... Read More
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for... Read More
Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon... Read More
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer... Read More
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack... Read More
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this... Read More
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in... Read More
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call... Read More
"Marketing as a spiritual practice." It sounds contradictory ? how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that... Read More
It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts... Read More
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. SimpsonIf I were to ask you what attribute is... Read More
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef with a company (my method... Read More
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this... Read More
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task... Read More
Service can be described as a "performance" of some kind involving two parties whereby one party is the benefactor and the other party is the performing party... Read More
What customers really want can be divided into two areas.Firstly - they want the core service of your business to meet their needs. They expect your product... Read More
First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.Let me tell you about... Read More
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have... Read More
What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an... Read More
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but... Read More
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.... Read More
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who... Read More
Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells.... Read More
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to... Read More
"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service:... Read More
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that... Read More
Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And... Read More
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a... Read More
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why...Marketing research shows that only... Read More