Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?

The Postmistress there is an exceptional human being. Her name is Karyn, but she spells it ... and has a name badge ... as Care'n!!! I hardly need to relate the remainder of this story. But here are some observations. Care'n is warm, friendly, professional, open, honest and, as is so frequently the case with those give to Right Action, excellent at what she does! When there is a line waiting for service, no one complains ... because the atmosphere there is so warm and giving. And when it is your turn for service, you are greeted with a sincere welcome, prompt and efficient service and a glowing, beautiful smile. She loves to be helpful and will go to extremes to accommodate patrons.

Customers arrive there with the correct change in order to make life easier for Care'n. Patrons in some Post Offices wait until they get to the counter to complete forms or, sometimes, even wrap packages ... not at Care'n's office! Everyone there wants to be as helpful to her as she is to them! So everyone has the Spirit of having their mail ready for her.

She cares so deeply for others that is has become her name, her creed and her devotion. She brings dignity to her work and makes it not only efficient but happy. And, to demonstrate my point concerning unity, look at the results. She is a complete person ... I would trust her with anything. Her sincerity, honesty, transparency and responsiveness read just as this chapter does!

And, finally, look at the impact she has on others. It is epidemic. Instead of complaining about waiting for service, the patrons enjoy the experience. They bring her completed forms, properly wrapped packages and the correct change. Her behavior has modified the behavior of others. She has engendered a Spirit in that office by being a role model ... not by design, but because that is what she is! And that is a beautiful lesson to absorb, imitate and teach.

Excerpts from a new book, "Looking for a Better World." Read more at: http://www.buybooksonthewe b.com/description.asp?ISBN=0-7414-2134-8

Dr. Malkin holds a B.Sc. in Business and a Masters and Ph.D. in Religion. He has made hundreds of visits to schools with a moving and effective motivational presentation, urging teens to do their personal best. His mentoring programs have empowered many, many children. His quest for years has been to teach the power of Right Action, working towards the goal of a better world.

---

Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a... Read More

Why Cant Microsoft Make Soft Packaging?

Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On... Read More

The History of CRM -- Moving Beyond the Customer Database

Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses... Read More

What Do They Want Anyway?

You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy.... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet... Read More

What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind.... Read More

Customer Service - A Sweet Essence

First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to... Read More

Stay - Say - Pay

Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people;... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was... Read More

Handling Angry Clients

What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and... Read More

How Not to Get Stiffed, Improving Your Collection Procedures

Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.It is important that your customers know your credit... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it's... Read More

Got A Consumer Problem?

Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy... Read More

5 Golden Online/Offline Business Rules To LIVE Or DIE By

Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say... Read More

Sending Mixed Signals Can Send Your Clients Away

I call it the "wave and roll."You walk up to an intersection. You look both ways before you cross when you make eye contact with an oncoming... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the... Read More

Customer Service - How Good Are YOU?

At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.... Read More