|
|
|
|
|
|
|
|
|
|
|
"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.
The word pebble in this quote means that each action you take needs to be productive toward building your mountain of success. As I was retrieving a message today from someone who called me, I had to play the message 5 times to finally understand the phone number he left for me to call him back. We have always heard the smallest things ? the pebbles - in life are the most important. Well, this week's tip from me is the importance of the quality of your phone messages, which I call your voiceprint.
When you leave a voicemail message for someone, it is your "voiceprint." It may sound a little crazy that my motivating tip for the week is "How to Leave a Message", but I'll bet that numerous people right now can relate to this. Everyone has had someone who called him or her and prior to calling them back they had a pre-determined feeling about the person before they even spoke to them live. The key is to have positive energy and confident words. Words are your #1 tool that God has given you to produce a super abundant life. Energy means to speak with conviction and confidence in your tone when you leave your message. You need to picture the person retrieving your message and ask yourself,"Will your message make them listen or just press fast forward?"
The following tip alone will earn you a million dollars! When you leave your phone number, speak in 2 second increments leave the area code first, pause 2 seconds, then the next 3 numbers pause 2 seconds and finally the last 4 numbers. You need to practice this! I guarantee that you will see results right away when you put this tip into action. They will remember you as the person who actually spoke clearly and slowly enough that they were able to write down your message the first time they played it. As a person who receives numerous calls daily, I can tell you that I cannot understand the message or phone number in 8 out of 10 messages, nor can I determine WHO THE CALLER IS!
Remember this "pebble of action" is one of the most important. Due to technology, your "voiceprint" is becoming the first introduction you have to many people. Also, do not assume that the person you are calling knows it is you. Always state your name and the best number for the receiver to return your call. You need to leave a clear, precise message, which reflects who you are...a person who knows their WHY in LIFE!
Find Your WHY and FLY!
John Di Lemme, a Former Clinically Diagnosed Stutterer, now the World's Leading Motivational Expert *shocks millions globally* by exposing the truth they've been searching for in order to achieve monumental life success through his Award Winning Live Seminars, Power-Packed Training Programs, Live Tele-Classes, Motivational Club and Weekly E-zine. Take action now and join tho.usands of others that have used John's proven methods to live their life to the Maximum! Visit http://www.FindYourWhy.com and discover how you can finally create monumental success in your life today and achieve all your goals, dreams and desires.

Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently... Read More
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the... Read More
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper,... Read More
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the... Read More
You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones... Read More
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is... Read More
- Excerpt from Richard Saporito's latest e-book "How to Improve Dining Room Service"This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight... Read More
What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your customer thinks about... Read More
The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). According to Gartner, the outsourcing market in Europe has... Read More
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to... Read More
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find... Read More
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as... Read More
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind... Read More
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional... Read More
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in... Read More
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that... Read More
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace... Read More
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones... Read More
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any... Read More
If you're still dreaming about raising outside capital for your business before you have any paying customers, I've got a nice big bucket of ice water to... Read More
Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work. Everybody's heard of active listening. You can't use that stuff... Read More
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task... Read More
If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My... Read More
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for... Read More
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as... Read More
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were... Read More
Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure... Read More
Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat... Read More
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that... Read More
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this... Read More
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is... Read More
Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day... Read More
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking... Read More
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned... Read More
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the... Read More
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to... Read More
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked... Read More
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing... Read More
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately... Read More
Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead... Read More
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible. Thanks and have a great day."Garbage.This... Read More
When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show... Read More
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a... Read More
At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.... Read More
Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work. Everybody's heard of active listening. You can't use that stuff... Read More
Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy... Read More
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here... Read More
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have... Read More
