|
|
|
|
|
|
|
|
|
|
|
You may remember being told as a child, "Keep quiet!" "Children should be seen, not heard," and "You talk too much." You were a "good" kid if you kept quiet. However, being quiet when you are little causes big problems later in life.
As an adult, you may have been punished for communicating. For example, if you admit you committed a crime and are sorry about it, no one cares. You still go to jail. If you honestly tell your spouse you are thinking about an affair, your marriage suffers if your spouse is not very understanding. If you tell someone you feel a little crazy, who knows what might happen. So you learn to keep your mouth shut.
However, businesses fail when managers do not talk to employees or employees do not talk to customers. Everyone mistakenly believes telepathy is working. "I thought you knew I was unhappy with your performance." "You should have known I was overworked."
Marriages are ruined by poor communication. Rather than openly discuss sex, money, body problems or whatever, couples hint about their concerns or simply say nothing. But without support and understanding from your primary teammate, you do not go as far. In fact, a bad marriage can ruin everything in your life. Both parties in a successful marriage are able to give and receive communication from their spouse on any subject.
Life is miserable if you have no one to openly communicate with. Friendships are based on communication. The lack of friends or a spouse to communicate with often leads to mental problems.
So the first communication skill you need is to get out there and talk.
Unfortunately, on some topics, you've learned to watch what you say, to keep it under your hat, to zip it up.
"So that is the basic lesson that anybody learns in this universe. They learn to keep their mouth shut, and it's the wrong lesson. When in doubt, talk. When in doubt, communicate." - L. Ron Hubbard
Whenever you have doubts about something, COMMUNICATE! Talk, talk, talk until the problem resolves. When you feel stress, disagreement or resistance between you and someone near you, the wrong thing to do is ignore the problem. Instead, start communicating.
When you know you should say something, say it! For example, an employee knows another employee is embezzling money and so says something to the employee and/or boss. A doctor knows he must talk to a about the patient's rude behavior to the office staff. An employer knows she must discuss poor performance issues with some employees.
Take the bull by the horns. Move ahead in life. Spit it out.
If you're worried about the consequences of saying something, you can ask first. Examples:
"Lisa, I want to say something about your driving to help keep you out of accidents, but I don't want to upset you. Can I tell you what I think or should I keep my mouth shut?"
"Boss, should I tell you if I think you are giving me bad advice?"
"John, our marriage means so much to me I don't want to say anything that would jeopardize it. But I have done something wrong and I'm sorry I did it. I think it would be good for our relationship if I told you. Don't you think it's best if we are 100% honest with each other?"
"Can you listen to something unfortunate I have to say and remain calm? Are you ready?"
In the long run, you are always better off by communicating. Take responsibility and talk. Staying silent solves nothing.
Copyright © 2004
Fernando Soave CEO CUTTING EDGE MLM http://www.cuttingedgemlm.tk Free Cutting Edge MLM Newsletter. Fernando Soave is the author of "Cutting Edge MLM News." He has been in marketing for 20 years and is helping individuals succeed online. Visit his site to find out how you can get free reports. http://www.cuttingedgemlm.tk or Subscribe to the Free Cutting Edge MLM Newsletter and receive your +$585 MLM Value Pack. http://www.cuttingedgemlm.tk mailto:mnet@followup101.com?subject=SUBSCRIBE

You need to know all that is going on around you to be successful in business, whatever the size of your organization. Yet how do you keep... Read More
Your use of voice mail tells others a lot about you. Here's how to make a good impression.1) Present a Positive ImageYour outgoing voice mail message should... Read More
Picture yourself standing on the bank of a river watching a rowing competition. Carefully watch the crews. Crewmembers dip the oars and bring them to the surface... Read More
E-mail, voicemail, "got a minute?" interruptions, multiple projects and competing priorities. Whether it is in work or in life, we all understand the importance of... Read More
You may remember being told as a child, "Keep quiet!" "Children should be seen, not heard," and "You talk too much." You were a "good" kid if... Read More
Imagine the following scenario; Ten years ago you decided to quit your job and start your own company. For ten years you worked hard, made sacrifices, and... Read More
Every since serving a hitch in the military, I have been nagged by the question that's been hanging around leadership since time immemorial: How can some leaders... Read More
Recent studies have shown that industrial supervisors are working at less than 60% of their potential. Basic management skills training is guaranteed to change all this and... Read More
This article relates to the Team Dynamics competency, which evaluates interpersonal communication, cooperation, and productivity between members of a single team, group, or department within your organization.... Read More
Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak out at... Read More
The following question is usually debated a lot amongst IT managers. "With which process should we start when implementing ITIL?" Everybody has their own views, but here... Read More
One of the hardest things I had discovered running my company was drafting an Employee Manual. Also added to the stress was the fact that if you... Read More
If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much... Read More
You can possibly teach a turkey to climb a tree ? but it is a lot easier to hire a squirrel. Quality staffing means selecting the right... Read More
One of the greatest time wasters of all are unnecessary or poorly run meetings. If you want to dramatically improve your time management skills, then learn how... Read More
Many business owners are sabotaging their business without even realizing it. They are completely out of the loop when it comes to all technology aspects of their... Read More
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback. Statements such as, "You're doing a good job" and "You'd better shape up" are almost without value... Read More
Tis' the season for business and corporate gift-giving! If you believe in the law of reciprocity, and if your business is the least bit successful you must;... Read More
How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly... Read More
AbstractThe electrical products industry is one characterized by fierce competition, declining margins, and legislative regulations, all that have forced the majority of electrical product manufacturers to rethink... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem... Read More
Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the... Read More
Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life. We need... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this... Read More
The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or... Read More
I am not writing this to create a list of things not to say so people can hide the facts or in any way mislead potential investors.... Read More
Managing for Best PerformanceIn it's simplest form, performance management is a common sense set of discussions that make sure people are clear about what they need to... Read More
"It is a terrible thing to look over your shoulder when you are trying to lead and find no one there." - Franklin D. Roosevelt Persons... Read More
People want to understand their role - they want to do well! So by being clear, really clear about what it expected of them, makes a big,... Read More
ISO 9001 2000, Getting startedBefore starting the ISO 9001 2000 route to registration you will need to have the top management on board. This can be achieved... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem... Read More
Driving down the road our eyes frequently scan the vital instruments on the dashboard that monitor speed, fuel level, coolant temperature, and oil pressure. The modern vehicle... Read More
Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following:· Is this meeting... Read More
There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent... Read More
As crazy as it seems, some people spend more time choosing a coffee machine than they do selecting the business broker or intermediary that will sell their... Read More
What is Six Sigma?Six Sigma is a quality management program that is designed to achieve a "six sigma" level of quality for products. In the mid 1980s,... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem... Read More
We all have been in meetings with certain people who get our blood pressure to rise or just make us feel what a waste of time. Here... Read More
When I was first initiated into Corporate America, I had a sense of humor that went unmatched by any mortal soul. I was quick-witted, smart, sharp, and... Read More
Leadership in Troubled Times The first task of a leader is to keep hope alive. - Joe Batten Leading an... Read More
Effective leaders are known for being excellent communicators. Here's what to do.1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It... Read More
Workplace violence has become a tragic reality today. From minor instances of harassment to homicide today's workplace is littered with danger.Violence can be described as the unjust... Read More
The current economy is causing most companies to tighten their belts. With limited staffing and a restricted budget, how do you continue to promote your business? The... Read More
A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I've ever heard.You can't manage... Read More
Writing a safety manual is a tough job and most larger corporations outsource such jobs or they have someone on staff with the proper credentials in risk... Read More
Consequences of Not Giving Effective FeedbackLet's take a look at some typical examples of what goes on in work environments when managers don't give good feedback.Example #1:... Read More
I have been very fortunate to travel to several countries of the world while on business - countries I may have never visited on a holiday. There... Read More
They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of... Read More
If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much... Read More
Best Definition of "Corporate Culture"If you ask 10 people to define "organizational culture," you will get 11 different answers!Fortunately, from my consulting and writing on leadership and... Read More
I recently read an article published in the June, 2005 issue of Fast Co. magazine. Linda Tischler wrote an essay entitled "Death to the Cubicle!" In it,... Read More
This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues... Read More