|
|
|
|
|
|
|
|
|
|
|
Did you know that an airplane in flight is off course nearly 98% of the time? No flight is completed in a straight line from Point A to Point B. Gravity, side winds, updrafts, and downdrafts are continually moving the plane off course. And yet, the majority of flights arrive at their planned destinations safely and on time. How do airline pilots make this happen? They continually keep the outcome or result in mind, say departing from Los Angeles and arriving in Honolulu. Pilots constantly make corrections to compensate for outside forces affecting the plane and use a proven set of process steps to keep everything on course.
Closer to home, how can you, as the pilot of your business assure that you are on time, within budget, and at the quality standards necessary 100% of the time? One important step is to focus on the outcomes you are aiming for.
Whether it is a pilot flying a jet liner from LA to Honolulu or you streamlining a process in your business, focusing on outcomes will increase the odds of success. Any time you are working to improve a process it is important to make sure that everyone involved in the process:
-- Shares the same goals of the process
-- Understands their individual role in the process (job procedures, etc.)
-- Has the performance support and skill/knowledge development required to perform their individual role
-- Understands what the gap is that is being closed (we are here, we want to get there, here is how we will do it)
Just as the pilot constantly evaluates his/her course corrections (wind speed, altitude, etc.) you will measure results of your improvements and assess whether or not you are still on your course of performance improvement.
Dr. Dan Strakal has been an expert on the changing workplace, business life, and career transition for nearly 20 years. He is the coauthor of and contributor to two books, Better Job Search in 3 Easy Steps and Better Job Skills in 3 Easy Steps. He is also the creator of numerous audio programs including Undaunted Courage in Leadership: 7 Lessons From Lewis and Clark, Networking to Increase Your Net Worth, Creating An Empowered Workplace, Increasing Employee Motivation in 3 Easy Steps, Balancing the 7 Sides of the Work and Home Life Equation, and many others. Through his consulting engagements, workshops, and one-on-one coaching sessions, Dr. Dan helps dozens of organizations and hundreds of people each year to overcome the challenges and barriers they face in creating satisfying and successful workplaces. Dan is a former executive in the corporate sector and is now a high energy entrepreneur who brings a well-rounded and realistic perspective to issues occurring within Fortune 500 companies, mid-sized organizations, and small businesses.
More info at http://www.capable-consulting.com
"The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling... Read More
I hear many complaints daily about the "unfairness" of politics in corporate America. Employees say that their managers "lie" or issue "personal attacks" against them. Indeed, based... Read More
Quality Assurance, or QA, is often given short shrift in a software development organization, especially when budgets are tight. When debating the software development budget at one... Read More
Human communication is always three-dimensional. No spoken or written message is ever just words or rational thoughts. Every interchange between you and another person has and takes... Read More
Introducing a learning culture into organisations can be difficult at times, particularly if the effort required it great and the benefits aren't quickly identifiable.After Action Reviews (known... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem... Read More
It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales... Read More
It is becoming more common for employers to require employees to use their personnel motor vehicles for business use. Reimbursement for business use is commonly by way... Read More
Attitudes are more important than facts. Dr. Karl Menninger Attitudes are intangible and highly personal. They're based on your experience, but more importantly, on your interpretation... Read More
This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m. But it wasn't.Yes, everyone is... Read More
Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.People need to communicate ? that's a fact, and it's not... Read More
COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe... Read More
We all complain about meetings which are a waste of our time and the truth of the matter is that so many are exactly that. We've also... Read More
Imagine the following scenario; Ten years ago you decided to quit your job and start your own company. For ten years you worked hard, made sacrifices, and... Read More
The following question is usually debated a lot amongst IT managers. "With which process should we start when implementing ITIL?" Everybody has their own views, but here... Read More
If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy... Read More
We all are on a quest for knowledge. Whether its information that will make our lives easier or just small packets of data that in a trivial... Read More
Pssst, want a stock tip that will make you rich? Okay, here it is: phone a public corporation and ask to speak with the CEO.If a secretary... Read More
One of the first questions we ask a prospect or new client is, "How did you get the business you have so far?" Some can answer exactly.... Read More
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to give some thought to the purpose of performance appraisal: it is a means to learn from the... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this... Read More
When executives see themselves as solely responsible for the overall success of their enterprise, subordinates can hardly be blamed for acting according to predictions.Let's look at a... Read More
Ok, you say, I know I need a budget, but how do I prepare one? The most common budget period is one year, but this can vary... Read More
For your people, they want to do a great job - no, really, despite your experiences, they do. And what might seem to 'the management' the important... Read More
It is when the going gets better, that the going gets tough. This enigmatic sentence bears explanation: when a firm is in dire straits, in the throes... Read More
The annual performance review.Stating this phrase guarantees some reaction for anyone who has ever had one, or had to give one as a supervisor or manager. In... Read More
The day job as a manager is all about managing your people to deliver, to meet the needs of your customers or clients and generating success after... Read More
Despite the fact that everyone sighs "How glamorous!", the life of the business traveller can actually be hell! Fighting international datelines, jetlag, airline food, hotel pillows filled... Read More
Do you struggle with a "problem" employee? If so, join the crowd! Many of my coaching clients - businesses owners or managers - tear their hair out... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions, for... Read More
As a recent employee to your job, you are becoming familiar with the work environment and your work associates. You have met the boss on two occasions;... Read More
Have you ever worked with someone who always seemed to have the answers; who always seemed to know what should be done; who could always quote the... Read More
So you did such a good job in 2003 at bringing in new clients to your firm that you're swamped with business, your firm is large and... Read More
Who tells the boss that they can improve their management or leadership? How do they look at themselves objectively and identify what areas they can improve and... Read More
You've seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course,... Read More
As with any other service, there are good and bad commercial collection agencies. Beware of any agency that offers you cut rate commissions far below the accepted... Read More
The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something... Read More
The way you structure your payment offers can increase your sales. I'm not talking about the way people pay like credit cards, digital payments, checks, and cash... Read More
Perhaps the most common theme I've heard in working with business owners or managers is that they rarely have time to plan for the future. They are... Read More
How would you handle communication if your business or practice got into a crisis situation?I was pleasantly surprised when my Internet service provider responded competently and quickly... Read More
I often hear leaders from all types of organizations ask questions about hiring the right person. Their questions usually sound like these:? What if their resume looks... Read More
A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I've ever heard.You can't manage... Read More
Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.What is the risk?Imagine, you have fired a trusted... Read More
Project management is a very important business concept because it is in place to ensure that projects are completed in a timely fashion as well as to... Read More
In a management role procrastination can seriously hold back progress and demotivate individuals and teams who, full of innovation and drive to move forward, get frustrated and... Read More
Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality.... Read More
Have you been in this situation? One of your top managers left suddenly and you're under the gun to replace her quickly. So you promoted her assistant.... Read More
Meetings ? they are a fact of our business lives. And while the number of meetings and the amount of time you spend in them may vary... Read More
If you are like most business people, voice mail has both simplified and complicated your life. On the good side, it helps you exchange information. On the... Read More
Why are people changing jobs so quickly these days?Here are a few reasons why:They have a boring job therefore they feel they are not achieving anything.They have... Read More
Everyone involved in running a business from the smallest start-up to a major corporate dreams about how to achieve sustained profitable growth. I'm a great believer that... Read More
1. Trust no one. Not your superiors and not your employees. Especially not your employees. They're probably out to get you anyway.2. Believe that all of your... Read More