|
|
|
|
|
|
|
|
|
|
|
Pinpoint your own blocks to assertiveness: fear of disapproval, need to please others, fear of being too masculine or feminine, or the dread of making mistakes.
Visualize yourself dealing effectively with a problem situation by considering alternative responses. Do not act hastily or in anger-calm yourself before the confrontation-take a deep breath with eyes closed and concentrate on controlling your temper. Practice remaining calm, collected, courteous. Be prepared to present yourself rationally and factually without emotion or conjecture. Avoid making mountains out of molehills. Pursuing an issue that is small will discredit you when an important issue needs to be faced and resolved. Repeat this step as often as necessary until you can comfortably imagine yourself dealing with the situation.
Assertiveness cannot always get you everything you want or force others to change. Yet it is far more effective than being submissive or aggressive. Assertiveness interacts with other communication and relationship skills. You need not always be assertive, but it is necessary to know how to be assertive when you wish to be. Build your changes in behavior gradually by choosing small problems prior to tackling more central areas of your life. Allow others time to acclimate themselves to hearing from you in your new voice. Once you have begun to function more assertively in your interactions, you are in the position to encourage that trait in others.
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

The business books at the library and book stores fill many shelves. Some authors tend to run a little long at the keyboard. There is one voice... Read More
There is a pervasive belief that time pressure stimulates creativity. This is both true and false.There are a number of forces at work:a) Time pressure increases creative... Read More
In today's competitive environment, companies realize that a good boss is one who can identify and build on the talents of the staff and knows how to... Read More
As you look around your office, is everyone just like you? Probably not. The demographics of the American workforce have changed dramatically over the last 50 years.... Read More
The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that... Read More
For example, in a small, two-person company, there is often the greatest opportunity for direct conversation and discussion throughout the day. There are only two possibilities for... Read More
Does your company need to retain the services of a competent computer consulting firm, but you have no idea how to really evaluate "competence"? In the first... Read More
The point of a quality improvement program should not only be to improve a product or the delivery of healthcare but it should also be to save... Read More
You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean?... Read More
I saw Brian Kerr (the Irish national football coach) on television not so long ago and it reminded me of a platform I shared with him at... Read More
160 years ago, the newly invented electric telegraph carried the first news message. The message zipped 40 miles in a flash over wires from Baltimore to Washington,... Read More
You know the drill - the ridiculous deadlines, the relentless barrage of email, voicemail, phone calls, all those "got a minute" interruptions, the constant worrying that one... Read More
From the personal and professional experiences of other colleagues and myself, one of the more critical success factors for management is implementation. Through my observations, I have... Read More
Every business is run by someone who took on a risk with their time and money. So I believe that person should be rewarded. Too often as... Read More
This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know... Read More
When problem solving, you may recognize that you were working on a symptom instead of the problem. An analysis of the more clearly defined problem may require... Read More
What is the no. 1 asset in your business beside yourself? It's your people.Then why is it they often fall to the bottom of the list when... Read More
Use this check list to assess your communication skills.Focus* Do you pay complete attention to others when they are speaking? (A wandering focus discourages open communication.)* Do... Read More
As a result of consolidation of operations and significantly increased production requirements, Intersil's main Fab was facing bottlenecks in supply versus demand. Intersil enlisted Tefen USA first... Read More
A study a couple of years ago found that 63% of executives were making fewer business trips because of technology.Instead of a plane trip, face-to-face meetings and... Read More
The title implies that some people are and others not.This is a myth.First, creativity can be described as problem identification and the generation of a quantity of... Read More
Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:1) People... Read More
1. Create a filing system with broad categories such as "Insurance" and then break those categories down further into sub-categories (i.e., car, life, medical), alphabetizing them along... Read More
Management or Leadership?Simply stated, management ensures that things get done, in accordance with accepted policies, based on the reality of a situation. It involves deciding the how,... Read More
How can I make my community of practice truly effective?How can I prevent my network becoming a "notwork"?Communities of practice (networks) lie at the heart of successful... Read More
How many times have the management consultants been 'in' and after leaving, have left little or no trace of their passing?Despite massive investment there is no discernable... Read More
Attitudes are more important than facts. Dr. Karl Menninger Attitudes are intangible and highly personal. They're based on your experience, but more importantly, on your interpretation... Read More
For the past several weeks, we have focused on some wonderful but (to my way of thinking) rather fancy ideas about life. I wrote about motivation (I... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem... Read More
Managing for Best PerformanceIn it's simplest form, performance management is a common sense set of discussions that make sure people are clear about what they need to... Read More
Q: One of my former employees has launched an online business very similar to mine and is contacting my clients and trying to steal their business from... Read More
What behaviour maximises the chances of thinking of great ideas? What behaviour maximises the ability to nurture ideas until they begin to reveal their potential?To begin answering... Read More
I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been.... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem... Read More
"Without the chance to meaningfully participate in steering one's own destiny, without the opportunity to gain the sincere respect of one's own peers, without an honest stake... Read More
MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets contain nine sections. These sections are:I. General InformationII. IngredientsIII. Physical DataIV. Fire and Explosion Hazard DataV. Health... Read More
Every parent, educator, and manager knows that "Nintendo children"--those born after 1970 and raised on video and computer games, Walkmans, the Internet, etc.--are different. Unfortunately, the Gen-X... Read More
For good reason, practically every endeavor in life is rated. I've seen ratings on who or what's #1 in business, industry, NFL, NBA, MLB, person of the... Read More
Kinds of Workplace ConflictsLet's start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.? Disagreements over turf (who should do... Read More
Media relations can be difficult, but also rewarding. And the lessons we learn from working with newspapers, magazines, radio, television, and online publications should increase the effectiveness... Read More
Many business owners are sabotaging their business without even realizing it. They are completely out of the loop when it comes to all technology aspects of their... Read More
Outsourcing has become a controversial issue and a hot topic among presidential candidates this year. But have you stopped to think how your business can benefit from... Read More
The title of this article sounds like simple advice, but so often we undertake activities and projects without really understanding how they are going to help us... Read More
The digital divide is defined by the role computers play within widening social gaps in our society, as the condition of one group having an advantage over... Read More
Q: I am an executive at a large company and in our industry we are seeing a trend wherein smaller companies are gaining market share at an... Read More
Ah, the wretched pain of delegation. It comes easy to some people. But others ? you know who you are ? would rather undergo a double root... Read More
It happens over and over in businesses every day.Within large companies, people are promoted to management positions to reward them for performance as individual contributors. After all,... Read More
As crazy as it seems, some people spend more time choosing a coffee machine than they do selecting the business broker or intermediary that will sell their... Read More
This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues... Read More
DISCUSSION METHODS: There are two basic types of discussion methods; the conference method and the workshop method. The conference method involves meetings of staff members, usually from... Read More
Are you one of those bosses that people just love to hate? Maybe successful, maybe very intelligent, maybe organized and moving forward but just can't get along... Read More
There is a new trend taking hold in business today which translates into amazing productivity, results, and a happier workforce. It's easy, positive, and some say transformative;... Read More