|
|
|
|
|
|
|
The Three-Dimensional Communication System
Human communication is always three-dimensional. No spoken or written message is ever just words or rational thoughts. Every interchange between you and another person has and takes place at the following three intimately related levels, or dimensions, of being: emotional, physical, and rational. Any attempt to communicate will succeed if all of these dimensions are adhered to. Knowledge of this three-dimensional nature is the foundation of training. You can't get much closer to real understanding without these realizations.
This knowledge is the basis for the use of practically any training device or medium you can name. For example, knowledge of the existence of and need for rational content is the elemental basis for outlining that attempt and understanding the various ways of doing so. Similarly, knowledge of the existence of and need for physical content is the basis and reason for the use of any form of audio-visual aid, graphics, illustrations, or other sensory communicative device. Finally, an underlying grasp of the existence of and need for emotional content is the basis for the use of what is commonly known as emotion appeal in communicating an idea.
Think about these three dimensions of communication before your next training session and you will most definitely see a difference.
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
CNNMoney.com - 9 hours ago
( Kristen McNamara writes Practice Management, a column that looks at ways financial advisers can build and improve their business. ...
CNNMoney.com - 8 hours ago
These statements are based on management's current expectations and assumptions and are naturally subject to uncertainty and changes in circumstances. ...
Reuters
Wall Street Journal - Jan 8, 2009
The business has $4.5 billion under management, and holds stakes in more than a dozen portfolio companies including a Spanish railcar manufacturer to a US ...
Lehman Deal Spins Off Part of Private Equity Unit Into Independent ... New York Times
Lehman deal on private equity close Reuters
Lehman Said to Be in Talks to Sell Fund to Managers, Reinet Bloomberg
FINalternatives - RTT Newsall 98 news articles
Chicago Tribune, United States - 5 hours ago
It had $23.8 billion in assets under management as of November, down from $46.2 billion in December 2007. The job cuts were made companywide, except for the ...
Calamos trimming staff by 12% Crain's Chicago Business
Calamos Asset Management, Inc. Reduces Staff as Part of Expense ... PR Newswire (press release)
all 13 news articles
GovExec.com, DC - 4 hours ago
By Elizabeth Newell enewell@govexec.com January 9, 2009 By asking chief performance officer nominee Nancy Killefer to double as Office of Management and ...
Management Consulting in the Government? Newsweek
Obama Appoints Government Performance Officer Washington Post
Chief Performance Officer: Nancy Killefer TIME
The Associated Press - CFO.com Magazineall 488 news articles
Forbes, NY - 2 hours ago
AP , 01.09.09, 07:48 PM EST Pacific Investment Management Co., which runs the world's largest bond fund, said on Friday it would reinstate a monthly common ...
Helios High Income Fund, Inc. Monthly Dividend Declaration CNNMoney.com
Pimco Pays Seven Dividends It Postponed Last Month Financial-Planning.com
Nicholas-Applegate Convertible & Income Fund II Declares Common ... GlobeNewsWire (press release)
PR-Inside.com (Pressemitteilung)all 77 news articles
CNNMoney.com - 12 hours ago
New Management stated the following: "We are very pleased to begin our new operations and to share our visions and exclusive development program whit HE-5 ...
GigaOm, CA - 8 hours ago
Today, Amazon ( s AMZN) Web Services announced a management console that illustrates how carefully Amazon is playing its role as a platform provider. ...
Amazon Web Services Launches Management Console CMSWire
Amazon Web Services releases web-based EC2 console CNET News
Amazon EC2 launches Web-based management console Examiner.com
ReadWriteWeb - PC Worldall 30 news articles
Bizjournals.com, NC - 10 hours ago
A pay freeze for senior management of the University of California system will be considered by the UC Board of Regents during a Jan. 14 teleconference. ...
CNNMoney.com - 9 hours ago
PARIS -(Dow Jones)- JPMorgan Asset Management's stake in French IT company Bull SA (BULL.FR) has fallen through the 5% threshold to 1.72%, according to a ...
What Every Manager Should Know About How to Overcome Boredom
Do you find yourself easily becoming bored or tired at work for no apparent reason? If that's the case, then pay close attention. Research has shown that... Read More
Why Employee Satisfaction Surveys And Employee Exit Surveys Make Good Sense
In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure... Read More
Creative People, Innovative People
The title implies that some people are and others not.This is a myth.First, creativity can be described as problem identification and the generation of a quantity of... Read More
Work Priorities: Where Can You Spend Your Time Most Effectively?
Understanding where you can spend time most effectively requires concentration in three areas:1. Doing what you enjoy 2. Concentrating on your strengths 3. Understanding Job ExcellenceLet's start... Read More
Success: A Wholistic Perspective
The world has always been mixed with the rich, the poor and the middle ground. Should we assume that if you make more and more... Read More
Business is About Making Money
Ask most people why they are in business and they will give you any number of reasons. Things such as wanting to improve the lives of others;... Read More
Micromanagement and Delegation
Micro-Management and Delegation Recently I had a long discussion with a friend of mine about Managers and managing. She... Read More
Ten Problem Solving Techniques
Do you ever need to find some good ideas, or come up with a solution for a persistent problem? Learn some simple problem solving techniques, and start... Read More
Project Management - Are You Done Yet
What happens when a Project Manager asks one of his team members "Are you done yet"?If you're a seasoned project manager, then the following scenario will sound... Read More
Dialogue: the Four Dialogic Principles For Successful Communication
"But you don't understand!" exclaimed the manager, "this new initiative is vital for our team. If it doesn't work we could all be out of a job!"... Read More
Great Groups! - Getting a Group to Think Like a Genius
Great Groups! - Getting a Group to Think Like a Genius Wouldn't it be great to have an Edison or Einstein, or Mozart at your next meeting?... Read More
Stop Waste, Fraud and Abuse
Each year, businesses write-off six percent of revenue to waste, fraud and abuse. But why would managers throw all that hard-earned money away when there is a... Read More
Improvements In A Large Public Electric Utility In South America
The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program.Later on,... Read More
The Diamond Cutter
Geshe Michael Roach is a Princeton graduate and a Buddhist monk. After graduation, he spent seven years studying the wisdom of Tibetan Buddhism. At the suggestion of... Read More
Creativity and Innovation Management ? Psychological Reward
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this... Read More
Collections Management
How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management... Read More
Quality Hiring: Are You Doing It Right?
Quality hiring is more than running ads, screening, interviewing and checking references. It is a series of specific procedures that can bring in top candidates or create... Read More
6 Simple Steps to Dealing with Difficult Managers
The challenge of managing difficult managers can be rather daunting, especially when you inherit them! If they are your own born and bred, then hopefully they would... Read More
Business Innovation ? the Value of Work Processes
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this... Read More
Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality... Read More
Comparing Ancient Programs from the East to Modern Programs like Stephen Covey.
Comparing Corporate and Personal goal attainment programs that have developed over thousands of years with those of modern day legends such as Covey - "The 7 Habits... Read More
Experiences of Management Coaching (Part 2)
In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They assume. Many... Read More
When Business Becomes A Battlefield
"We have to be careful it's like a minefield out there" "I like to lob the odd grenade into the meeting to shake things up" "You have... Read More
How to Enhance Quality in Your Business
Every business must strive to provide quality products and services to customers. To achieve that objective the company must draw well thought out policies and procedures to... Read More
Radical Creativity from Incremental Creativity ? large movements from small changes
Positive radical movement is the holy grail of nearly every decision maker. Every CEO wants to radically shift his profit and loss statement into the black, every... Read More
How To Write Commercial Collections Letters
It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales... Read More
Smart Choices: How to Hire the Best
Your organization's continued growth and success depend on making smart choices and hiring the best. Today's economy is exploding with talent, allowing you to be selective about... Read More
Communicating In Chaotic Environments
How do you, or would you, communicate in a chaotic environment?That question was put to me by a reader who works in big, frantically-paced telecommunications company. Many... Read More
Motivating For Higher Performance
Employee motivation is probably the most important single manageable factor for success and profitability of all the facets of specialty store retailing. It is too vital to... Read More
Training and ROI (Return On Investment)
Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500... Read More
How To Use Outsourcing To Beat Your Competition
Outsourcing is when you hire outside professionals or services to take on part of your business workload. You may want to outsource part of your work because... Read More
Unravelling the Data Mining Mystery - The Key to Dramatically Higher Profits
Data mining is the art of extracting nuggets of gold from a set of seeminngly meaningless and random data. For the web, this data can be in... Read More
How To Conduct Effective Meetings
Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following:· Is this meeting... Read More
Bosses Are Out ? Managers As Coaches Are In
There is a new trend taking hold in business today which translates into amazing productivity, results, and a happier workforce. It's easy, positive, and some say transformative;... Read More
What Every HR Manager Should Know About Hiring Productive Employees
The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you... Read More
The ?Better People? Fallacy
It's easy enough to convince your own staff that better people will prevail, even against the odds. It's what they want to hear. And surely in a... Read More
Quick Tip - Effective Meetings Have SMART Goals
The first step in planning an agenda is to identify the goals for the meeting. Properly done, goals have five S M A R T characteristics. They... Read More
5 Ways to Work More Effectively With Your Administrative Assistant
Stop hiring new administrative support staff. And learn how to retain your existing administrative staff.Are you a manager, director or other senior-level personnel who wants to work... Read More
Five Overlooked Ways To Hire Winners
Here is a true story. My dentist did a "clinical" evaluation of my teeth. That is his fancy way to say he looked in my mouth and... Read More
Performance Appraisal Scenarios: Improve Your Communication
IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: "Why don't you start by talking about the... Read More
The 3rd Plan Missing from your Business
If you're like most people, you probably started with wonderful ideas of fulfilling your dreams, to be successful and to take charge of your own destiny.I hope... Read More
Do Customers Like the Feel of Your Organization?
In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a... Read More
Implementation the Catalyst of Change for Management to Reach that Next Level of Success
From the personal and professional experiences of other colleagues and myself, one of the more critical success factors for management is implementation. Through my observations, I have... Read More
What Personal Assistants Really Want
What would happen if the personal assistants in your organisation were away for a week? How would it affect the running of your business or department? How... Read More
Making Your Workers Your Partners
There is an inherent conflict between owners and managers of companies. The former want, for instance, to minimize costs - the latter to draw huge salaries as... Read More
Selecting a Business Broker or Intermediary to Help You Sell Your Business
As crazy as it seems, some people spend more time choosing a coffee machine than they do selecting the business broker or intermediary that will sell their... Read More
Business Innovation ? the Value of Work Processes
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this... Read More
Got A Meeting Planned? Ask This Question
Meetings ? they are a fact of our business lives. And while the number of meetings and the amount of time you spend in them may vary... Read More
Preventative Maintenance of Company Delivery Vehicles
If you have company delivery vehicles at your small or medium sized business you should have a preventative maintenance schedule and procedures for employees who are drivers... Read More
Business Innovation ? Organizational Structure
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this... Read More
How to Meet Quality Standards with ISO 9001
In today's hectic business environment, it is vital that we are all on the same page, right? But how do we know if we meet those standards?... Read More
Selecting A Collection Agency
If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much... Read More