|
|
|
|
|
|
|
|
|
|
|
Workplace violence has become a tragic reality today. From minor instances of harassment to homicide today's workplace is littered with danger.
Violence can be described as the unjust or unwarranted use of force and power. Many people in their workplaces are the victims of violence, including verbal abuse, threats, harassment, physical assault, serious bodily injury and death.
We know that violence can occur in any occupation and in a variety of situations. It can be internal to the workplace, or external, such as from a client or visitor.
We appear to live in a society that experiences queue rage, road rage, work rage, a distinct lack of matters and courtesy, unkindness, indifference and anger.
Violence includes acts of verbal, physical and psychological intimidation.
We seem to live on the edge! Incidences of violence against women have dramatically increased.
Do you have an obligation to protect your Workers?
Most government places a requirement on Employers not to place workers, members of the public or volunteer workers at risk.
Managing Potential Workplace Violence
You business must consult with your workers and other parties to the workplace to develop violence control strategies.
Identifying sources of violence
Identify the tasks, work areas, instances and environments where people are likely to be exposed to some form of violence.
Procedures for identification may include:
1. performing a workplace violence audit
2. reviewing existing accident and incident reports
3. gathering additional information from people at the workplace
4. gathering information from the industry on potential incidents
5. disseminating information to staff to increase their awareness of violence as a hazard and to encourage the reporting of violent and potentially violent incidents.
Risk Reduction Strategies
Some of your risk reduction strategies may include:
1.setting up a system for alerting coworkers that urgent help is required. 2.selecting a sufficient number of staff so delays which may raise stress are minimised and support is available when needed.
You can find more information on risk reduction strategies at www.biz-momentum.com
What to do if you experience violence in the workplace
Any person who is being subject to violence at work must inform management at the first reasonably available opportunity.
There are regulations that require your business to report these workplace incidences.
Your reporting duty generally involves reporting mechanisms to the authorities and government bodies, usually workplace health and safety.
You must be able to demonstrate that you take our responsibilities seriously to protect workers and other visitors at the workplace.
For more information on workplace conflict and violence visit us at www.biz-momentum.com
We haved asisted a number of businesses with workplace violence prevention including up to threats of serious violence against workers.
Protect your business and worker today. By incrementally introducing change, policies and procedures you can move your business a long way toward minimising risk.
Philip Lye is Director of Biz Momentum Pty Ltd. He works with small to medium businesses to help them cut through the maze of people matters. Clients get specific actionable strategies to protect their business interests. For more information on Philip, visit http://www.biz-momentum.com and subscribe to his free monthly e-zine.
Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level. This... Read More
This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues... Read More
In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a... Read More
People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of... Read More
The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you... Read More
What is the number one way to prevent failure in business? Take a minute to really think about your answer. What comes to mind? Increasing patients or... Read More
On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or... Read More
TEAM DECISION MAKING: Managers who invite participation believe that people directly affected by a decision should be involved in making that decision. The effort is toward joint,... Read More
If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a... Read More
ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable for their work. They should be accountable to only one person-usually their immediate manager-and must understand what... Read More
When you have to deal with one of your team who's complaining to you, rather than allowing your negative programmes to take over, get your thinking part... Read More
I believe the media and our culture sends the wrong messages about how to manage people and this makes it difficult for Business Owners and Managers.We've all... Read More
How should you keep track of meetings?Have you ever wanted to run away from a meeting? I worked for one of the top five companies in the... Read More
Workplace violence has become a tragic reality today. From minor instances of harassment to homicide today's workplace is littered with danger.Violence can be described as the unjust... Read More
Even a well-planned teleconference can go poorly. Some people treat any meeting as a casual social activity instead of as a serious business project. And a teleconference... Read More
I'm always fascinated by the people who lift huge weights, particularly in competitions like the Olympic Games. There are events for men and women and they get... Read More
The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or... Read More
Many kinds of interferences or disturbances can confuse a message. Communication specialists call them ''noise.'' A noise is anything that competes against communication. Obviously, if we want... Read More
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Competitive, Not Complementary ActionJames Carville and Mary Matlin are public relations... Read More
If you're one of the many executives struggling with finding and keeping the right people to propel your business forward, you'll find these insights helpful.If you're frustrated... Read More
However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so. try out these five questions... Read More
This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know... Read More
The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be... Read More
We all see it . . . business markets are trying hard but continue to be flat, easily scared, and "frozen in the headlights," - - -... Read More
Everyone wants to describe themselves as a leader. Everyday, new books on leadership come out on the market. Leaders are seen everywhere ? business, society, and, of... Read More
How long does it take your customers, clients or patients to pay you for the products or services you have provided?Have you developed a consistent collection management... Read More
Good hires do not happen by accident or luck. In this economy, employers are finding a large pool of available workers. But finding the right employee for... Read More
For good reason, practically every endeavor in life is rated. I've seen ratings on who or what's #1 in business, industry, NFL, NBA, MLB, person of the... Read More
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality... Read More
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to give some thought to the purpose of performance appraisal: it is a means to learn from the... Read More
Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity... Read More
A recent report from the American Hospital Association's Commission on the Workforce asked healthcare workers key questions about the performance of their front line managers. The study... Read More
Where does the time go? Billable time. As a consultant, your practice may be doing reasonably well; you're charging $100-150 an hour. As an independent consultant, you're... Read More
A recent article in the Wall Street Journal raised the question: Who's to blame for inept managers?The answer, of course, is the superiors who hire or promote... Read More
This article relates to the Career Opportunity competency, commonly evaluated in employee satisfaction surveys. It explores issues such as internal growth opportunities, potential for advancement, career development... Read More
Many work environments now are open plan, with only a few senior managers having offices of their own. This style of work can have great benefits for... Read More
There is a pervasive belief that time pressure stimulates creativity. This is both true and false.There are a number of forces at work:a) Time pressure increases creative... Read More
Does the idea of program evaluation make your stomach churn? If so, you're not alone. Many nonprofit professionals and volunteers view program evaluation with fear. The idea... Read More
It used to be that only the largest multi-nationals needed a Compliance Officer. Today most practices, regardless of size, would be wise to charge someone within their... Read More
Sometimes, better than giving advice about how to run things well, it can be useful to have a hit list to notice to help you identify when... Read More
A leader's role is to focus on those areas of operation where he or she can deliver the greatest value and this requires huge shifts in perspective... Read More
When you know you need to shift up a gear, in any area of your business (or your life for that matter), it's really important to have... Read More
What do the companies 3M, Polaroid, and Walt Disney have in common? All have innovation in their blood. All encourage an innovative spirit at every level of... Read More
Most of us would like to be better communicators. As leaders, co-workers, team members and in all of the other roles we play both professionally and personally,... Read More
Go into any bookstore and you will find a big selection of self-help and personal improvement products. Most everyone (and I'll bet everyone reading this) wants to... Read More
Few things are more destructive to a career than a boss who is insecure. Unfortunately, it is a near certainty that most people will encounter one or... Read More
When we want to hire people for a corporation or non profit organization, we follow certain rules and look for appropriate qualifications and expertise so that we... Read More
In the first part of this two part article, I talked about the importance of character in leadership. After all, the best leadership involves the people bonding... Read More
Working virtually adds a whole new dimension to the phrase "cultural differences". It immediately becomes apparent how different people around the world work, live and network.The barriers... Read More
Globalization is requiring companies to make important choices about how to deploy international managers. The costs of making the wrong choice are heavy both economically and in... Read More
Have you ever noticed french fries taste the same at every McDonald's? The same can be said for Subway and its Italian BMT. How do these fast... Read More
Swiftness is the key to collecting past due commercial accounts because commercial accounts depreciate more faster than consumer accounts.In creating and implementing a billing system, a credit... Read More