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Hit The Jackpot With Customer Complaints

Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why...Marketing research shows... Read More

Handling Customer Complaints

Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then... Read More

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling... Read More

How to Easily Increase Your Profits

Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile,... Read More

Provide Exceptional Value - Grow Your Business

The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services... Read More

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis. Justas it is bad news to send out too many emails to customers,it is just... Read More


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