Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.
Let's look at an example of service from my point of view:
I usually buy a sandwich from one place only. I always go there, as I get top services and the sandwich is nice. I could go anywhere, but I choose to go to this place.
Price has nothing to do with it. I can get a sandwich cheaper elsewhere, but the reason that I don't go elswhere is so simple, and it's scary that so many businesses fail to capitalise on this easy technique. The answer is that the guy knows what my order is I only have to walk in and they prepare my sandwich without asking what I want. I suppose speed of service is part of it - never much waiting in there but it saves me from repeating my order every time I want the same thing.
It's a nice little touch which is highly noticable by customers. Nothing major, but it shows they care about what they do. They are serious about service and yet it appears effortless, as if they aren't trying.
That's the secret of service. Make everything effortless in the customer's eyes.
About the Author
David is an author, website promotion expert
*You can freely use this article for content purposes, but you must include the resource box and our weblink. Many Thanks!
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage... Read More
You Never Know Who You're Serving when customers turn irate... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others... Read More