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5 Ways to Work More Effectively With Your Administrative Assistant

Stop hiring new administrative support staff. And learn how to retain your existing administrative staff.Are you a manager, director or other senior-level personnel who wants... Read More

OJT - On The Job Training

IntroductionManagers have two powerful ways of improving the performance and productivity of their subordinates, which are counseling and on the job training.Counseling is the process... Read More

Resolve Differences

Resolving conflict doesn't come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and... Read More

ISO 9001 the Process Approach to Quality Assurance

What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of... Read More

Innovation Management ? IBM Opens Lid On Its Treasure Chest

IBM, which registered 3248 patents last year, has decided that sharing technology can sometimes be more profitable than jealously guarding its property rights on patents,... Read More

Building Shareholder Value Through Your People

Increasing shareholder value is the most important driver for organisations in the modern business world. Shareholder value is built through growing profit and building confidence... Read More

ISO 9001 Registration ? 8 Steps for Success

You've made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how... Read More


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Take Your Firm to the Next Level

So you did such a good job in 2003 at bringing in new clients to your firm that you're swamped with business, your firm is... Read More

7 Strategies for Sustained Innovation

The need for constant reinvention is a given in today's business environment. And while a breakthrough product or concept can catapult an organization ahead of... Read More

Creating Advisory Boards

There is no substitute for soliciting the opinions of the executive team, the people who will be most affected by change or its absence. However,... Read More

13 Comments on Bad Meetings

Bad meetings are a cultural malady that senior executives pass on to new employees.Long pointless meetings are useful in that they keep incompetent people from... Read More

Innovation Management ? Innovation or Profit?

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client... Read More

Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?"And I say, "Your boss claimed to be... Read More