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Stop hiring new administrative support staff. And learn how to retain your existing administrative staff.Are you a manager, director or other senior-level personnel who wants... Read More IntroductionManagers have two powerful ways of improving the performance and productivity of their subordinates, which are counseling and on the job training.Counseling is the process... Read More Resolving conflict doesn't come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and... Read More What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of... Read More IBM, which registered 3248 patents last year, has decided that sharing technology can sometimes be more profitable than jealously guarding its property rights on patents,... Read More Increasing shareholder value is the most important driver for organisations in the modern business world. Shareholder value is built through growing profit and building confidence... Read More You've made the plans, built the quality system and conducted the audit. So how do you register your company as ISO 9001 conformant? And how... Read More5 Ways to Work More Effectively With Your Administrative Assistant
OJT - On The Job Training
Resolve Differences
ISO 9001 the Process Approach to Quality Assurance
Innovation Management ? IBM Opens Lid On Its Treasure Chest
Building Shareholder Value Through Your People
ISO 9001 Registration ? 8 Steps for Success
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So you did such a good job in 2003 at bringing in new clients to your firm that you're swamped with business, your firm is... Read More
The need for constant reinvention is a given in today's business environment. And while a breakthrough product or concept can catapult an organization ahead of... Read More
There is no substitute for soliciting the opinions of the executive team, the people who will be most affected by change or its absence. However,... Read More
Bad meetings are a cultural malady that senior executives pass on to new employees.Long pointless meetings are useful in that they keep incompetent people from... Read More
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions... Read More
Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client... Read More
Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?"And I say, "Your boss claimed to be... Read More
Test your assumptions about everything.Assumptions have a way of creeping into all parts of a problem-solving project. They're often wrong, which can lead to a... Read More
Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason,... Read More
Integrity is very important to me, and I try hard to 'do unto others as I would wish them do unto me'. It hasn't always... Read More
The other day someone asked me for one of my informational brochures. As I was giving her the piece I stated that if I were... Read More
TO: All Parents [and Employers and Managers]From: Your Child and/or EmployeeDate: The present timeRe: Don't Spoil me; Teach Me1. Don't spoil me. I know quite... Read More
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with... Read More
Whether you choose to do your own books and accounting or hire those services out there are a few things you should know first.A good... Read More