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Selecting A Collection Agency

If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend... Read More

The Changing Boss-Secretary Relationship

THE CHANGING BOSS-SECRETARY RELATIONSHIP: Imagine a partnership at work. One member is outlining the agenda for the annual stockholders' meeting, the other is managing the... Read More

Improving Your Inter-Company Communications At No Cost

It's all very well having a flashy (and expensive) advertising campaign, backed up by a wealth of positive PR, but if your staff are not... Read More

Leading Meetings: The Top Three Challenges

What do people really find challenging about leading meetings? Here are the top three questions that keep on cropping up followed by guidelines or simple... Read More

5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000... Read More

Executive ESP: A Pathway to Success!

We all have psychic abilities that we use daily, although most of us don't even realize that. The full study of this issue would take... Read More

How to Meet Quality Standards with ISO 9001

In today's hectic business environment, it is vital that we are all on the same page, right? But how do we know if we meet... Read More


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Counseling Interviews for the Marginal Employee

ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer's tendency to talk too much. Numerous studies have shown that... Read More

Operating on Perpetual Overload?

Check Out Your E-HabitsAnother week has ended. And, despite moving at the speed of light, you've once again barely made a dent in your more... Read More

Creativity and Innovation - Large Firms Versus Small Firms

There is a pervasive assumption that small firms are more creative and innovative than larger firms. That is, they identify problems and generate ideas (creativity)... Read More

How to Dodge Distribution Difficulties

It happened again. I ran into an old friend while registering for the World Masters Games last month and as we were catching up, she... Read More

Managing Motivation

"Without the chance to meaningfully participate in steering one's own destiny, without the opportunity to gain the sincere respect of one's own peers, without an... Read More

New UK Laws on Staff Dispute Resolution and Disciplinary Procedures

October 2004 saw the introduction of the Employment Act 2002, which has brought a new approach to staff dispute resolution.It has long been acknowledged that... Read More

Why Would Anyone Do That in My Meeting?

Imagine that you open a meeting by saying, "We need to talk about the budget."And someone responds with, "I named my dog Budget because everyone... Read More