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Steps in Using the Critical Incident Technique

STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation.2) Fact-Finding. Collecting the details... Read More

Catch Your Staff Doing Something Right

A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I've ever heard.You... Read More

Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat

Before Gertrude Ederle began her historic swim off of Cape Griz-Nez, France, she underwent extensive training for endurance and technique-even though she was already an... Read More

Are You At The Mercy Of Computer Geeks?

Many business owners are sabotaging their business without even realizing it. They are completely out of the loop when it comes to all technology aspects... Read More

The Seven Cs: Partnership Danger Signs - Competitive, Not Complementary Action

A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Competitive, Not Complementary ActionJames Carville and Mary Matlin are... Read More

Introducing the 15 Frameworks of Successful Self-Employed Professionals

A framework is a way of thinking, a point-of-view, a perspective on something. Here are the 15 frameworks of the successfully self-employed professional. You'll find... Read More

Listening Strategically

Usually, we're most interested in communicating outwardly; getting our messages out to others. But finding ways to hear what's going on around us can be... Read More


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Does My Bum Look Big in This?

If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is... Read More

How to get an Audiences Attention

A trainer dryly discussing how to motivate people in an organization basically has just another "point-by-point" presentation. But suppose that he mounts the podium and... Read More

Why People Resist Us

There's a one-word reason most ideas never see the light of day: Resistance.Resistance is often behind the glassy-eyed stares you get following a presentation, the... Read More

More Problem-Solving Success Tips

The ability to solve complicated problems quickly is more important than ever in today's tough economy.From the time we're little kids, we're taught to solve... Read More

Using an Appraisal to Benefit Your Organization

PERFORMANCE APPRAISALS BENEFIT THE ORGANIZATION:Appraisals help spot employees with potential for advancement. Appraisals bring attention to the so-called high-potentials - people who have both the... Read More

A Management Strategy

I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.This summer... Read More

The How-Tos of Firing Incompetent Employees

CATEGORIES OF OFFENSES: Most organizations have two categories of offenses in their policies. One category is for flagrant actions which are cause for immediate termination.... Read More