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Test Your Hiring IQ

The purpose of any selection process is to discriminate (albeit fairly) among job candidates. Your goal is to select the right people, with the right... Read More

Management Procedures Usability ? How to Improve

Are your people consistently following your procedures? Each year, organizations lose thousands of dollars through common mistakes and lapses in usability. But what does that... Read More

Once Upon a Conflict

Once upon a time there lived an innocent, hardworking manager. One day he dared to wander from the safety of his open-concept office to speak... Read More

Attract and Retain Positively Great Employees - An Action Plan for Employee Training

Everyday a business owner, CEO, or manager somewhere is complaining about the lack of good employees. On the same day, in a break room, employees... Read More

Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets

Many organizations have an approach for identifying and recording lessons learned, perhaps as part of a post-project review or similar process. Unfortunately, lessons learned reports... Read More

Creative People, Innovative People

The title implies that some people are and others not.This is a myth.First, creativity can be described as problem identification and the generation of a... Read More

Budgets!

Budgets! There I've said it. For some the most hated and feared word in business. But it doesn't have to be that way. As a... Read More


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Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring

Hiring the first personal business assistant is an exciting time for new business owners. It means that the business is doing well enough that the... Read More

Saying One Thing, Doing Another...

This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However,... Read More

Why Business Owners Need Security

The main reason is to stop any potential lawsuits from happening! But do you know how many individuals I have talked to about this very... Read More

5 Surefire Ways to Bring Your Business Objectives Full Circle with Technology

All small to mid-sized company owners want to know where their dollar is being spent when it comes to computer technology in their organization. The... Read More

Performance Expectations - 5 Tips and 5 Questions

People want to understand their role - they want to do well! So by being clear, really clear about what it expected of them, makes... Read More

11 Strategies on How to Work in An Open Plan Environment

Many work environments now are open plan, with only a few senior managers having offices of their own. This style of work can have great... Read More

The Dripping Faucet in Every Organization

Each day millions of workers spend 8 hours or more at their respective jobs with many contributing to the dripping faucet within every organization. This... Read More