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Partnering for Performance

"The difference between a boss and a leader: a boss says, 'Go!' ? a leader says, 'Let's go!'" -E. M. Kelly* Are you a boss... Read More

ISO 9001 the Process Approach to Quality Assurance

What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of... Read More

Tales From the Corporate Frontlines: Managerial Influence

This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor.... Read More

Manage or Lead ? Why the Difference Matters and What to Do About That Difference

Many books have been written about managing people, and an equally large number have been written about leadership. Some use the words manage and lead... Read More

A Management Strategy

I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.This summer... Read More

Get Down With OCP: Evaluating DBA Job Applicants in an OCP World

Not long ago, weeding through DBA applicants with a tech interview was a straightforward process. You'd ask candidates 200 or so technical questions. If they... Read More

Test Your Hiring IQ

The purpose of any selection process is to discriminate (albeit fairly) among job candidates. Your goal is to select the right people, with the right... Read More


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Innovation Management ? Selecting Good Ideas

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are distinct processes... Read More

Balancing Power in Outsource Contract Agreements

The practice of outsourcing business processes has long been subject to the discussion how best to ensure optimal benefits for both parties involved in the... Read More

Five Habits of Highly Effective Conflict Resolvers

Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new... Read More

How to Get Your Procedures Project Done

Wouldn't it be nice for business owners and executives to be finished with their policies and procedures project already? They know they need to get... Read More

Project Management 101

Project management is a very important business concept because it is in place to ensure that projects are completed in a timely fashion as well... Read More

Unlock the Hidden Creativity of Your Employees

To release creativity in employees, managers must get involved in their employees' work. Look at each employee as if he or she is the expert... Read More

6 Ways to Keep Things Simple

Six Ways to Keep Things Simple We can have greater success with our Clients when we make our work processes and agreements simpler and more... Read More