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The Higher You Go

The higher you go, the cooler it becomes. Really? Let us begin from first principles. This is a maxim we learnt in geography about the... Read More

Choosing the Right Corporate Training

According to a Gallup Poll, 80 percent of employees said the availability of company-sponsored training programs was a factor in deciding whether to accept a... Read More

Innovation Management ? Reducing Hierarchy

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions... Read More

Using Outlook to Count Responses

Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason,... Read More

Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark

I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never... Read More

Resistance - How to Handle It

Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your... Read More

Developing Your Management Style

One thing a lot of us don't do in sales is take time out to analyse things.How are we doing it? Why are we doing... Read More


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5 Steps to Continuous Process Improvement

Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000... Read More

Building Shareholder Value Through Your People

Increasing shareholder value is the most important driver for organisations in the modern business world. Shareholder value is built through growing profit and building confidence... Read More

Balancing Power in Outsource Contract Agreements

The practice of outsourcing business processes has long been subject to the discussion how best to ensure optimal benefits for both parties involved in the... Read More

CEOs Role in Family Business

I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business."We're teaching... Read More

Look Good on Voice Mail

Your use of voice mail tells others a lot about you. Here's how to make a good impression.1) Present a Positive ImageYour outgoing voice mail... Read More

Why Businesses Fail - And What You Can Do About It!

Have you unintentionally set your business up for failure?No one sets out to fail! Most business owners read all the statistics (maybe more than once)... Read More

Turbo-Charge Your Rollout with ERM

Employees are the often-neglected stakeholders in the success or failure of a CRM (Customer Relationship Management) initiative. But employees don't always resist new ways of... Read More