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Resolve Differences

Resolving conflict doesn't come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and... Read More

Efficiency Around The Office

Nearly every office, be it commercial or home-based, may have areas of inefficiency that can be improved upon. We are not talking sales figures or... Read More

Using Outlook to Count Responses

Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason,... Read More

Communicating with Case Studies

A few weeks ago, a couple of colleagues and I discussed a new business idea. But, we had trouble expressing how this new business would... Read More

Knowledge Management - Lessons Learned and How To Identify Them

Many organisations use the term "lessons learned" to describe the way in which they avoid repeating mistakes, or ensure that they build on past successes,... Read More

Magnificent Meetings - 5 Tips for Success

Your impact at meetings will determine in a big way how well you do in your career. In other words you will rise as high... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very... Read More


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Performance Evaluation: How To Create Change

STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback. Statements such as, "You're doing a good job" and "You'd better shape up" are almost... Read More

Executive Humor at Meetings

I don't encourage managers to wear funny hats, appear in self-deprecating skits, or otherwise emulate Saturday Night Live in an attempt to manufacture an image... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client... Read More

10 Resolutions For The New Year!!

Each year many people create a list of resolutions designed to help them improve their lives. As Business Leaders, we also need to take a... Read More

Great Employees = Passionate Consumers

Companies spend millions of dollars each year identifying their brand, and then communicating their brand promise through various media.Employees are the primary "media" in the... Read More

The New Five Truths of Employee Motivation

Motivation is a term that is so widely used, yet many managers know little about how it really works. But it doesn't have to be... Read More

Invoice Factoring for Goverment Vendors

Assignment of Claims Act of 1986"....What does this mean for you?What does this mean to you? Simply, the U.S Government encourages their vendors to seek... Read More