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Turning a Negative Employee Into a Positive Asset

Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about... Read More

How Bad Communication Can Hold You Back and How to Break Free of It

The reason jobs are often not done right and employees are fired is because of lack of skill. Right? Wrong! Poor communication and ineffective human... Read More

Medical Collection. How Organized is Your Office?

At one time or another, all of us have experienced the frustration of waiting in a doctor's office. It seems as though every time we... Read More

Four Corners of a Triangle: Why Organizations Succeed or Fail

When we want to hire people for a corporation or non profit organization, we follow certain rules and look for appropriate qualifications and expertise so... Read More

Five Tips for Analyzing an Income Statement

In today's article, we'll be looking at the income statement, which is the most deceptively simple of the major financial statements. I say simple because... Read More

Performance Reviews That Actually Improve Performance

Employee performance reviews are one of the most dreaded tasks by most managers. It is hard to win here ? you can never say enough... Read More

Improvements In A Large Public Electric Utility In South America

The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality... Read More


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One Bad Apple

One Bad Apple I know what you are thinking but no, I am not doing a tribute to Michael... Read More

When Being A Facilitator DOESNT Help

I talked with a group of internal consultants last week - they felt they had to wear too many hats in their work. They had... Read More

Top Ten Tips About Communicating with Your Employees Effectively

Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can... Read More

Managing Meetings

Plan/prepare - lack of purpose causes aimless meetings. Know why you're there - what the meeting is for.Unnecessary meetings waste time, and regular meetings, e.g.... Read More

The Few & the Many: Free Trade, Outsourcing, & Communication

Have you noticed that some sound ideas get bad publicity? Two I have in mind are outsourcing and free trade.No doubt you could name others,... Read More

Problem-Solving Success Tip: Test Your Assumptions About Everything

Test your assumptions about everything.Assumptions have a way of creeping into all parts of a problem-solving project. They're often wrong, which can lead to a... Read More

Five Ways to Influence Change in Others

Because of my work as a consultant, trainer and coach I deal with change and people's reactions to it all the time. When a Client... Read More