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Is ISO 9001 2000 Right For My Business?

Firstly you should decide your own reasoning behind considering ISO 9001 2000 registration for your business.Is the number of registrations in your market sector increasing?Are... Read More

Interviewing: How to Stay Out of legal Hot Water

Some interviewers ask great questions; others ask dumb questions; and, worst of all, some ask questions that can get them into legal hot water.Every recruiter,... Read More

To Outsource or Not to Outsource

In these days of restricted head count and tight budgets, the question of whether to outsource or hire in-house staff is more critical than ever.... Read More

Top Ten Tips for Outstanding Customer Service

Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your... Read More

Experiences of Management Coaching (Part 2)

In our experience, we have found that there are several reasons managers fail to get employees to see and acknowledge that they have a problem.They... Read More

Get It Done! Soft Skills not Hard Tools are Required

If your organization has people, then interpersonal skills are needed.I work with companies that are on a path they call the lean journey. Whatever you... Read More

How Your Feelings and Those of Your Employees Can Make The Difference

How we feel is really more important than what we know. This is because how we feel plays a bigger role in our behavior than... Read More


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Project Management, A Forgotten Perspective

Effective project managers know how to get the job done, and get it done right. Success comes not only from wise selection of the team... Read More

Get It Done! Soft Skills not Hard Tools are Required

If your organization has people, then interpersonal skills are needed.I work with companies that are on a path they call the lean journey. Whatever you... Read More

Islam in the Workplace

Suggested practice for HR personnelMuslims now form one of the largest religious groups in the UK. At a time when great misunderstandings and stereotypes circulate... Read More

Ten Business Reasons Why Asking for Help Works

In fact, bringing your people - any of them - into your confidence and asking for help, is a very powerful tool indeed. The form... Read More

Are You the Culprit?

Are you a business, non-profit or association manager who pretty much ignores your organization's important outside audiences?If that's you, do you realize how difficult you're... Read More

Directed Introspection

One of the greatest obstacles to progress can often be our awareness of past failures. If we tried something a couple of years ago and... Read More

OJT - On The Job Training

IntroductionManagers have two powerful ways of improving the performance and productivity of their subordinates, which are counseling and on the job training.Counseling is the process... Read More