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Managing People - No More Mr Tough Guy

I believe the media and our culture sends the wrong messages about how to manage people and this makes it difficult for Business Owners and... Read More

Recruitment - Do You Know What Youre Looking For?

The time will come when you'll need to interview someone to join your business or your existing team. If you work in a large organisation... Read More

Firing Someone Without Resentment

Firing, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action and unpleasantness stems... Read More

Four Steps to Better Performance Reviews

Direct reports-people who need direction and leadership-rely on their leaders to give them feedback and mentoring, not just management and evaluations. However, these people who... Read More

Think Twice Before Selling ROI

When we're selling to business people, our value proposition has to show a good return. Solid, credible Return On Investment (ROI) calculations are supposed to... Read More

How To Decrease Profits Without Really Trying

Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented... Read More

Keep Your Good Workers by Building Good Leaders

A recent report from the American Hospital Association's Commission on the Workforce asked healthcare workers key questions about the performance of their front line managers.... Read More


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Classifying Motivational Needs

While there exist several useful definitions of motivation, for our purposes we will define it as an individual's desire to do something based upon a... Read More

Empowering Others - Giving Them Some Control

It's been a pretty good weekend around the place - not done a lot, but I have done what I've wanted to do - and... Read More

Tales from the Corporate Frontlines: Ideas for Everyday Training

This article relates to the Training competency, commonly evaluated in employee satisfaction surveys. It tells the story of a group of team leaders who worked... Read More

Innovation Management ? does the idea fit with the firm?

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that... Read More

How to Deal With Salespeople

If you are an executive, you may sometimes feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to... Read More

Resistance - How to Handle It

Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here it is. But it looks a lot like the draft I just sent my team... Read More