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The Boss Didn?t Understand Why His Staff Wasn?t Reading His Mind

Many people believe that everyone sees the world exactly the same way as they do. This is never true and was the source of much... Read More

Results of Poor Cross Cultural Awareness

Results of Poor Cross Cultural Awareness. Having a poor understanding of the influence of cross cultural differences in areas such as management, PR, advertising and... Read More

Transform Any Business into a Go-Getting Power House by Working SMART

Probably as well known as SWOT, SMART turns goals, objectives and tasks into concrete deliverables. If there is one key to turning busy, ineffectual organisations... Read More

Key Control ? Who Has the Keys to Your Kingdom?

Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.What is the risk?Imagine, you have fired... Read More

How To Conduct Effective Meetings

Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following: Is... Read More

Hiring Great People And How to Be One Yourself: Five Secrets

Bad news.Your senior vice-president, your marketing director or your accounting department head has decided to retire, move to Okinawa or start his own business??and you're... Read More

Five Problem-Solving Success Tips

The ability to solve complicated problems quickly is more important than ever in today's tough economy.From the time we're little kids, we're taught to solve... Read More


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Measuring Creativity, DIY style

Creativity measurement is often required in order to benchmark existing competencies, monitor improvement, increase output and generally provide tangible and useable processes and structures for... Read More

Effective Meetings Begin With a Real Agenda

Everyone knows that an agenda is the key to an effective meeting. But an agenda that consists of a list of nouns, such as budget,... Read More

Offshore This! (Outsourcing Tech Support Overseas)

So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she's from. She said, "I am from... Read More

Problem-Solving Success Tip: Test Your Assumptions About Everything

Test your assumptions about everything.Assumptions have a way of creeping into all parts of a problem-solving project. They're often wrong, which can lead to a... Read More

Lead to Succeed: The Seven Essential Steps to Work Leader Success

In my book "You're In Charge?What Now?" I use a mnemonic to describe the seven essential steps to work leader success. The mnemonic is "L.E.A.D.E.R.S"... Read More

ISO 9001 Okay Now You Have It How Do You Market It?

Marketing ISO 9001 2000.Lately we've been seeing a lot of press releases from wineries and suppliers touting their ISO certifications. "We've obtained ISO 9001: 2000,"... Read More

Making Your Workers Your Partners

There is an inherent conflict between owners and managers of companies. The former want, for instance, to minimize costs - the latter to draw huge... Read More