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Managing Change - Get it Right

In any event, getting the process right is a vital component. The credibility of the change managers will be scrutinised closely enough on the issue... Read More

CEOs Role in Family Business

I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business."We're teaching... Read More

Boost Your Leadership Skills Simply By Answering The Question, What Does Our Organization Really...

The difference between leaders is ears. Good leaders not only ask good questions, but they actually listen to the answers.Ask people in your organization: "What... Read More

10 Fundamentals for Effective Meeting

Here are ten fundamental concepts that characterize an effective meeting.Definition: A meeting is a business activity where select people gather to perform work that requires... Read More

Conflict at 36,000 ft

This was supposed to be one of those sleepy flights that leaves late, crosses two time zones, and arrives at 11:00 p.m. But it wasn't.Yes,... Read More

Creative and Innovative Culture, Change Management ? Three Easy Tests

Creativity can be defined as problem identification and idea generation and innovation can be defined as idea selection, development and commercialisation. From this simple definition,... Read More

To Meet or Not to Meet - What are the Questions?

Meetings can be a total waste of time or a powerful and productive communication tool that solve problems, stimulate ideas, promote team spirit and generate... Read More


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Minimising Conflict With Effective Communication

Did you know there are 5 types of communication that lead to conflict? Let's look at them... Definition of 'Conflict' It helps... Read More

Sarbanes-Oxley and Section 404: Old Dog, New Teeth

The failures we have seen in the quality and integrity of financial reporting in corporate America are clear evidence that something was awry. It is... Read More

Dont Sweat the Small Stuff with Your Credit Policy

Do you know how many customers you have that are past due right now? How many bad checks are sitting on your desk that you... Read More

Seven Cs to Avoid Procedure Writing Errors

You do your best to make sure your organization is operating as effectively as possible. But if your policies and procedures are incomplete, outdated, or... Read More

Medical Malpractice: Three Myths That Cost Your Hospital Millions

What's the use?Nothing you do will hold down the cost of medical malpractice. It feels that way sometimes, doesn't it?Unfortunately, for many risk managers, that's... Read More

Collaboration: 3 Keys to Keeping Your Documents from Getting Lost in the Shuffle

Often, collaborating documents in a team or in a business can feel like a complex sports play gone wrong. The ball gets passed off to... Read More

Classifying Motivational Needs

While there exist several useful definitions of motivation, for our purposes we will define it as an individual's desire to do something based upon a... Read More