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What You Should Know if People Dont Buy From You and People Dont Visit Your Web Site

It is essential to understand what work and what do not work when you run business, especially through Internet. 1. You don't make people feel... Read More

Feedback - Make it Descriptive

Have you ever heard yourself say to a team member - "You're really great" - "You're a star" - I think you're brilliant" - "You're... Read More

Micromanagement and Delegation

Micro-Management and Delegation Recently I had a long discussion with a friend of mine about Managers and... Read More

Forget The Sandwich Technique

Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example:"Fred, I'm really pleased... Read More

Training Adults, Not Teaching Children

Adults are vulnerable to personal and professional embarrassment from poor performance in the training program. Poor performance in the classroom may become the basis for... Read More

How to Create a Trusting Manager-Employee Relationship

BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through on things. Keep your promises. 2. Have ethics. Telling your people the truth and don't... Read More

Assertive Communication - 6 Tips For Effective Use

What IS assertive communication? Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct... Read More


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When Change Is In the Wind...Heads Up!

In these days of takeovers and mergers, of downsizings and lean management, chances are that you are going to be caught in a job upheaval... Read More

A Rare Leadership Skill: Dealing With People Who Want Out By Offering Crowns For Convoy

As a leader, you'll inevitably be faced with people wanting to leave your team or organization. Dealing with the challenge is critical for your leadership... Read More

Improvements In A Large Public Electric Utility In South America

The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality... Read More

I Am Not A Number - Why Too Many Change Projects Fail

Many of you will recognise this quote from the 1960s TV show, "The Prisoner". Patrick McGoohan used the phrase to describe his frustration at not... Read More

Building Shareholder Value Through Your People

Increasing shareholder value is the most important driver for organisations in the modern business world. Shareholder value is built through growing profit and building confidence... Read More

Overcoming the Document Tracking Challenge

"Where did it go? It was here yesterday. Wait. Here it is. But it looks a lot like the draft I just sent my team... Read More

Innovation Management: What Problem Is Being Solved?

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that... Read More