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Action Learning: Its More Than OJT

For centuries companies have used on-the-job training (OJT). OJT works because it follows much of what we know about adult learning theory. For example, we... Read More

Training and ROI (Return On Investment)

Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on... Read More

Transparency: A Key To Your Effectiveness

Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has... Read More

Innovation Management ? Flexibility

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions... Read More

Never Hire Anyone Dumber Than You Are!

In a previous life I was a Navy Pilot. Great life, great people to be around. People who were all doing great things around the... Read More

Poly Bags and Pallet Shrouds - Just Get it Right

For many companies, procuring the right packaging, such as Poly Bags can be daunting. This is especially true of polythene bags. They come in all... Read More

Managing Motivation

"Without the chance to meaningfully participate in steering one's own destiny, without the opportunity to gain the sincere respect of one's own peers, without an... Read More


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4 Tips on How to Avoid Communication Lines Breakdown

For example, in a small, two-person company, there is often the greatest opportunity for direct conversation and discussion throughout the day. There are only two... Read More

The 10 Realities of Change

I've seen several articles that begin with lines like "the only constant today is change." I assert that change that is constant can't really be... Read More

The Rise of Corporate Chair Massages

Employers have rapidly begun to understand the importance of stress relief in the workplace. Stress free employees have a higher retention rate and higher rates... Read More

MANAGING CRISIS; when you?re too good at it

When you are acclaimed for excellence during times of crisis you may not feel so good in a non-crisis environment. You may not shine so... Read More

Thoughts on Empowerment

People are empowered when they are given the authority and responsibility to make decisions affecting their work with a minimum of interference and second guessing... Read More

Ten Steps to Take the Work out of Work ? Replicate Yourself!

They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if... Read More

Delegate, Dont Abdicate

One of the key skills for the leaders of growing businesses is to 'get' the distinction between delegation and abdication.Many managers and business leaders fall... Read More