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Using Outlook to Count Responses

Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason,... Read More

6 Steps to Effective Communication

Effective leaders are known for being excellent communicators. Here's what to do.1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your... Read More

Maximizing Sales through the Ultimate Tracking Software

Every small to mid-sized business owner would love to know how to effectively keep a pulse on their marketing and customer service efforts. The common... Read More

Negative Self-talk is Too Expensive

I'm always fascinated by the people who lift huge weights, particularly in competitions like the Olympic Games. There are events for men and women and... Read More

Invite Self-Managed Staff

"Treat people as if they were what they ought to be, and you help them to become what they are capable of being." -GoetheTwo hundred... Read More

Outsourced Learning: Are You Ready for Learning BPO?

As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing... Read More

Are you NICE or do you CARE?

Are you NICE or do you CARE? Most people and most managers want to be nice. After all, it's easier to... Read More


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How to Overcome Your Fear of Firing

OVERCOMING FEAR OF FIRING "It was obvious that this employee could not relate well to clients. But I could not bring myself to fire him.?... Read More

A Journey of a Thousand Miles

You can't build a reputation on what you are "going" to do. Henry Ford Everyone procrastinates in their own way. For some, procrastination results from... Read More

Assertiveness Helps Accomplish Everything

When trying to get something accomplished, assertive behavior is the most effective. Although other methods may accomplish the intended ends, the alternatives imperil our own... Read More

Business is About Making Money

Ask most people why they are in business and they will give you any number of reasons. Things such as wanting to improve the lives... Read More

Two Critical Success Factors in an ITIL Implementation

Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very... Read More

Your Company Without Training - Any Questions?

Okay, be honest!Are you guilty of sticking in a few boring videos and calling it training?Do you send in your department heads to deliver a... Read More

Three Professional Services Resolutions for 2005

With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying... Read More