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Is Your Employee Newsletter Management Propaganda?

It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs... Read More

Do Customers Like the Feel of Your Organization?

In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work... Read More

Take Your Firm to the Next Level

So you did such a good job in 2003 at bringing in new clients to your firm that you're swamped with business, your firm is... Read More

How to Make the Best of it - Take Your Weather with You

I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These... Read More

Sending Documents Through Email? Dont Get Burned by Metadata!

During a recent seminar I gave located in the suburbs of Philadelphia, I discussed something called, "metadata". When I asked whether anyone ever heard of... Read More

Get More Impact From Your Annual Conference

How can you get more attention for your conference and your association? Use some of these Power Marketing? tips and ideas. It won't cost much.... Read More

Implementing Change

There are different reactions that individuals experience during time of change. Understanding the emotions of an individual may better help them get through the period... Read More


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Make the Most of Your Time - Focus on Strengths

Once working and focused in tune with what they do best, your people are freed up to deliver their very best performances. They encourage others... Read More

Preparing For ISO 9001 2000 Registration

The steps need to be taken to prepare an organization for ISO 9001 2000 registration:Whilst the following text is not exhaustive in its content it... Read More

Guidelines For Conducting A Good Meeting

Okay, so you've figured out what kind of meeting is needed, you've planned well and you have all the right materials. How about the meeting... Read More

Build Rapport Fast! - Eight Easy Steps

Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life.... Read More

Employee Retention: Its a Changing Game

As a management consultant, I have seen some poorly conceived retention policies at otherwise well-run companies. The philosophies underlying these policies lack some basic knowledge... Read More

Saying One Thing, Doing Another...

This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However,... Read More

Effective Email Communication

Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to... Read More