The following tips will help you communicate more effectively with your employees:
1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.
2. Praise in public, criticize in private. Nothing improves a person's behavior better than well-timed, sincere, and justified praise. Nothing builds resentment faster than being yelled at in front of others.
3. Listen to employees and accept suggestions. It's easier to give advice than to receive it, but you don't learn much listening only to yourself.
4. Pay as much attention to how you say something as to what you say. Begin the conversation with a positive comment and/or statement that shows you are empathizing with the individual. Be sure your face says the same thing as your words.
5. Refrain from saying "should," "ought," and "don't." When you give advice or directions do it directly and politely. "Please take this material to the front office." It sometimes helps to phrase things as questions: "Have you thought about doing it this way?" "What if we did this. . .?" Use "I" or "me" statements: "I do it this way" "I try to. . ." In response to incorrect behaviors express your feelings rather than blaming: "I'm bothered when you do that. It makes me feel . . .".
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
article_text... Read More
Employees truly deserve paid vacations... Read More
When you are acclaimed for excellence during times of crisis you may not feel so good in a non-crisis environment... Read More
There is a growing movement in the spiritual and holistic fields to bring a more metaphysical and human potential approach to the business community... Read More
Where does the time go? Billable time... Read More
You Can't Do It All - Learning To DelegateThere is not a single management skill more critical to your personal and professional success as an entrepreneur than learning to delegate... Read More
You probably know this already, but there are generally held to be four main personality types, which I call: Extrovert, Amiable, Analytical and Pragmatic ... Read More
Do you remember being told to use the "sandwich" technique when you needed to reprimand someone? Let me give you an example:"Fred, I'm really pleased with how you've been progressing since you joined us and you're doing a great job... Read More